You will be responsible to:
Lead and mentor a remote team of 4 Field Service Managers (FSMs), driving both individual and team performance.
Cultivate strong, strategic partnerships with preferred local dealers, continuously enhancing the effectiveness of the dealer network.
Support FSMs in their daily dealer interactions, leveraging tools such as Salesforce, Power BI, Google Workspace, and Microsoft Office Suite to drive data-informed decisions.
Conduct regular field visits alongside FSMs to coach team members and strengthen dealer capabilities.
Deliver impactful leadership and analytical insights to elevate team performance and dealer operations focusing on proactive service strategies to boost Customer Satisfaction Index (CSI), Net Promoter Score (NPS), and aftersales profitability.
